Question 1

The structure of Hearting Hospital is strongly based on function. Which statement best describes staff positions at this hospital?

Accepted Answer

A)   Positions require more cognitive ability than at other hospitals.
B)   Most positions are structured around teamwork.
C)   Employees have broad authority for decision making.
D)   Employees work in teams to care for groups of patients.
E)   Positions are highly specialized.F) B) and C)
G) A) and B)

Question 2

The manager of a local grocery store introduces a short conveyor belt that allows customers to place items on it prior to checking out. This saves the cashier from the physical strain of bending forward and reaching into the carts to retrieve the items. This change is an example of the ________ approach to job design.

Accepted Answer

A)   telecommuting
B)   job enrichment
C)   ergonomic
D)   flextime
E)   job sharingF) A) and D)
G) C) and E)

Question 3

Caitlin's Consulting is a business consulting firm based in Nevada. The departments in the organization are based on the functions carried out by employees, such as customer service, marketing, tech support, and business consulting. Which statement is most likely true of the organizational structure of Caitlin's Consulting?

Accepted Answer

A)   Management jobs are not affected by the organizational structure.
B)   The jobs mostly involve teamwork or broad responsibilities.
C)   The focus is primarily on products or customer groups within Caitlin's Consulting.
D)   The workers work alone at highly specialized jobs.
E)   The workers have more authority and are involved in decision making.F) C) and E)
G) D) and E)

Question 4

David and Laura are planning an e-commerce company for business travelers. They want to be sure that all the employees have a wide scope of decision-making authority. Which kind of organizational structure is most appropriate for this kind of work?

Accepted Answer

A)   divisions focused on customer groups
B)   a highly centralized structure
C)   highly specialized departments
D)   employees grouped according to function
E)   authority concentrated in a few people at the topF) A) and B)
G) B) and E)

Question 5

Compare and contrast tasks, duties, and responsibilities (TDRs) and knowledge, skills, abilities, and other characteristics (KSAOs) as they relate to different processes of job analysis.

Accepted Answer

A job description is a list of the tasks...

Question 6

Discuss the steps in a work flow analysis.

Accepted Answer

For each type of work, such as producing...

Question 7

Julia is a line manager at Maddox Inc. She is assigned the task of understanding and gathering detailed information about the requirements of carrying out a certain job. Information gathered by Julia will be used to provide essential knowledge for staffing, training, performance appraisal, and other HR activities. What most likely corresponds to the task undertaken by Julia?

Accepted Answer

A)   job analysis
B)   job definition
C)   job training
D)   job swapping
E)   job rotationF) D) and E)
G) All of the above

Question 8

Ken, an HR manager at Colonial Corp., wishes to design jobs that do not exceed the mental capabilities and limitations of employees. To do so, Ken would most likely have to

Accepted Answer

A)   allow employees to opt for a compact workweek schedule.
B)   control autonomy and stress error-free work.
C)   increase the amount of reporting requirements and documentation.
D)   train employees to multitask and self-manage teams.
E)   reduce the information-processing requirements of a job.F) None of the above
G) D) and E)

Question 9

Killen Inc. is an interior design firm based in California. The firm has a team of interior designers working closely with manufacturers to create home décor products. In the context of a work flow analysis, the interior designers, manufacturers, and home décor products required to provide interior design services collectively constitute the

Accepted Answer

A)   outputs.
B)   jobs.
C)   work processes.
D)   operating procedures.
E)   inputs.F) A) and E)
G) A) and D)

Question 10

Charlotte, the manager of an electronics store in Ohio, gives her staff the authority to resolve customer complaints. She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances. Which job design technique is Charlotte implementing in her store?

Accepted Answer

A)   job sharing
B)   job extension
C)   job rotation
D)   job enrichment
E)   job evaluationF) A) and B)
G) A) and D)

Question 11

A list of the tasks, duties, and responsibilities that a job entails is called a

Accepted Answer

A)   job evaluation.
B)   job description.
C)   utilization analysis.
D)   conjoint analysis.
E)   job standardization.F) A) and B)
G) B) and E)

Question 12

Job enrichment differs from job rotation in that job enrichment

Accepted Answer

A)   empowers workers by adding more decision-making authority to their jobs.
B)   transfers employees among several different jobs at the same hierarchical level.
C)   combines several relatively simple jobs to form a job with a wider range of tasks.
D)   allows employees to mutually exchange work roles at the same organizational level.
E)   assesses the relative dollar value of each job to an organization.F) A) and D)
G) A) and C)

Question 13

Padwick Logic, a nationwide logistics company, has announced the opening of a new unit for the manufacturing division. Ashley, the HR manager, has been asked to help plan for the creation of the new unit. What relates to the task undertaken by Ashley, if she is involved in the process of explaining how an employee will execute his or her tasks?

Accepted Answer

A)   job rotation
B)   job evaluation
C)   job design
D)   job enrichment
E)   job extensionF) B) and E)
G) A) and E)

Question 14

Name the model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating.

Accepted Answer

A)   the Cognitive Dissonance Model
B)   the Situational Leadership Model
C)   the Job Characteristics Model
D)   the Fleishman Job Analysis Model
E)   the Motivation-Hygiene ModelF) B) and D)
G) A) and B)

Question 15

Which scenario reflects a job lacking the characteristic of task significance?

Accepted Answer

A)   a job requiring a variety of skills to be performed
B)   a job requiring completion of the whole piece of work from beginning to end
C)   a job that has minimal impact on the lives of other people
D)   a job allowing individuals to make autonomous decisions about the job
E)   a job where a person receives clear information about performance effectiveness from the work itselfF) None of the above
G) B) and C)

Question 16

One way to simplify a job's mental demands is to provide dim lighting and complex instructions.

Accepted Answer

A) True 
 B)False

Question 17

Rapp's Parts is a small machine shop that makes custom parts for manufacturers in the metropolitan area where it is located. For 20 years, Erin was the office assistant. She was hired to fill a position that involved keeping track of customers' orders and purchasing supplies. After Erin retired, the company hired another office assistant to perform the same tasks. Soon afterward, however, the company's owner began hearing from frustrated customers complaining that when they called the company with questions and problems, no one was taking responsibility and helping them as Erin had. What problem with job analysis is most likely to have occurred when Erin retired?

Accepted Answer

A)   Rapp's Parts should have engaged in downsizing so fewer employees could get the work done.
B)   When hiring the new employee, Rapp's Parts failed to use the fixed job description found on O*Net.
C)   Rapp's Parts wasn't adaptable, although its environment was subject to change.
D)   Erin took on customer service duties, but the job description didn't reflect the change.
E)   The company didn't prevent Erin from changing her job based on personal preferences.F) B) and C)
G) C) and D)

Question 18

All job descriptions within an organization should follow the same format.

Accepted Answer

A) True 
 B)False

Question 19

Alter App Corp. is a firm that develops software applications for other companies. After the company moves into a new office space, most of the employees complain about the lack of comfortable seating arrangements. Following up on the complaint, the HR department advises management to invest in studying the ergonomics of the new office space. What would serve as an incentive for the company to invest in the study of ergonomics?

Accepted Answer

A)   Ergonomics empowers employees by giving them decision-making authority.
B)   Ergonomics reduces the physical strain on employees performing a job.
C)   Ergonomics reduces the number of reporting relationships in a job.
D)   Ergonomics enlarges jobs by moving employees among different jobs.
E)   Ergonomics increases a job's mental demands.F) C) and D)
G) A) and B)

Question 20

GGT Ad Agency, an advertising firm, requires its employees to be at work between the hours of 11:00 a.m. and 2:00 p.m. This work rule allows employees to work additional hours before or after the time period in order to work the full day. Identify the job design method implemented in this scenario.

Accepted Answer

A)   zero-hour contract
B)   flextime
C)   compressed workweek
D)   telework
E)   retroactive overtimeF) C) and E)
G) None of the above

Exam 4: Analyzing Work and Designing Jobs

Compare and contrast tasks, duties, and responsibilities (TDRs) and knowledge, skills, abilities, and other characteristics (KSAOs) as they relate to different processes of job analysis.

Correct Answer
verified
A job description is a list of the tasks...
View Answer

Charlotte, the manager of an electronics store in Ohio, gives her staff the authority to resolve customer complaints. She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances. Which job design technique is Charlotte implementing in her store?

Correct Answer
verified

Name the model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating.

Correct Answer
verified

Correct Answer
verified

Ken, an HR manager at Colonial Corp., wishes to design jobs that do not exceed the mental capabilities and limitations of employees. To do so, Ken would most likely have to

Correct Answer
verified

Correct Answer
verified

All job descriptions within an organization should follow the same format.

Correct Answer
verified

The structure of Hearting Hospital is strongly based on function. Which statement best describes staff positions at this hospital?

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

GGT Ad Agency, an advertising firm, requires its employees to be at work between the hours of 11:00 a.m. and 2:00 p.m. This work rule allows employees to work additional hours before or after the time period in order to work the full day. Identify the job design method implemented in this scenario.

Correct Answer
verified

A list of the tasks, duties, and responsibilities that a job entails is called a

Correct Answer
verified

Which scenario reflects a job lacking the characteristic of task significance?

Correct Answer
verified

One way to simplify a job's mental demands is to provide dim lighting and complex instructions.

Correct Answer
verified

Correct Answer
verified

Job enrichment differs from job rotation in that job enrichment

Correct Answer
verified

Discuss the steps in a work flow analysis.

Correct Answer
verified
For each type of work, such as producing...
View Answer

Correct Answer
verified

Correct Answer
verified

David and Laura are planning an e-commerce company for business travelers. They want to be sure that all the employees have a wide scope of decision-making authority. Which kind of organizational structure is most appropriate for this kind of work?

Correct Answer
verified

Exam 4: Analyzing Work and Designing Jobs

Compare and contrast tasks, duties, and responsibilities (TDRs) and knowledge, skills, abilities, and other characteristics (KSAOs) as they relate to different processes of job analysis.

Correct AnswerverifiedA job description is a list of the tasks...View AnswerShow Answer

Charlotte, the manager of an electronics store in Ohio, gives her staff the authority to resolve customer complaints. She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances. Which job design technique is Charlotte implementing in her store?

Correct AnswerverifiedShow Answer

Name the model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Ken, an HR manager at Colonial Corp., wishes to design jobs that do not exceed the mental capabilities and limitations of employees. To do so, Ken would most likely have to

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

All job descriptions within an organization should follow the same format.

Correct AnswerverifiedShow Answer

The structure of Hearting Hospital is strongly based on function. Which statement best describes staff positions at this hospital?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

GGT Ad Agency, an advertising firm, requires its employees to be at work between the hours of 11:00 a.m. and 2:00 p.m. This work rule allows employees to work additional hours before or after the time period in order to work the full day. Identify the job design method implemented in this scenario.

Correct AnswerverifiedShow Answer

A list of the tasks, duties, and responsibilities that a job entails is called a

Correct AnswerverifiedShow Answer

Which scenario reflects a job lacking the characteristic of task significance?

Correct AnswerverifiedShow Answer

One way to simplify a job's mental demands is to provide dim lighting and complex instructions.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Job enrichment differs from job rotation in that job enrichment

Correct AnswerverifiedShow Answer

Discuss the steps in a work flow analysis.

Correct AnswerverifiedFor each type of work, such as producing...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

David and Laura are planning an e-commerce company for business travelers. They want to be sure that all the employees have a wide scope of decision-making authority. Which kind of organizational structure is most appropriate for this kind of work?

Correct AnswerverifiedShow Answer

Correct Answer
verified
A job description is a list of the tasks...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
For each type of work, such as producing...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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