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Exam 10: Motivating Employees

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Question 91

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Which of the following statements about cultural differences in the workplace is most accurate?

A) The best way to deal with cultural differences in the workplace is to treat everyone the same way.
B) Cultural differences were once a major problem,but television,telecommunications,e-mail,and the Internet have brought people closer together and greatly reduced cultural differences.
C) Managers must be very aware of cultural differences and recognize that different employees may respond best to different management and motivational styles.
D) Only firms that hire a lot of foreign-born employees are likely to have problems dealing with cultural differences.Employees born in the United States tend to have a common set of values and attitudes,regardless of age or social background.

E) B) and D)
F) A) and C)

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Question 92

Multiple Choice

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The generation born between 1980 and 2000 is known as Generation:

A) We
B) Me two
C) Y
D) Z

E) All of the above
F) C) and D)

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Question 93

Multiple Choice

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As a contemporary manager,your employees will be motivated to provide you with important feedback if:

Mark successfully completed a very challenging assignment given to him by his supervisor at work.The feeling of accomplishment and satisfaction Mark experiences is an example of an extrinsic reward.

Your textbook referred to a Gallup poll taken in 2011 that indicated that only 47% of workers surveyed felt loyalty toward their employer.This figure was down from 59% just three years earlier.This reflects a serious concern about the _________________.

The original goal of the Hawthorne studies was to determine:

Job ___________ combines a series of tasks into one assignment that is more challenging,interesting,and motivating.

The first step toward establishing open communication within an organization is to:

Elias is disappointed with the work effort of the employees in his department.According to expectancy theory,Elias could improve employee performance by setting more ambitious performance standards that exceed the ability of most employees to attain them.

The best remedy for staving off perceptions of inequity is:

Gen Xers and Gen Yers will be more tolerant of change than Baby Boomers.

William Ouchi believed that a pure Type J approach to management would not work in the United States because it:

Cedric works for a landscaping business.His employer has asked Cedric if he would be willing to work overtime this weekend to finish a job for an important client.According to expectancy theory,Cedric will want to compare the compensation or other rewards offered by his employer to the extra effort involved before he decides whether to agree to the job.

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.

The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.

Theory ___ managers see employees as having a general dislike for work and an unwillingness to accept responsibility.

To implement self-managed teams,managers at most companies must reinvent work.

Progressive managers are rewarding good work in all kinds of ways including family trips,informal events at work,and just letting everyone know when someone does a good job.

At one of the new campuses of Wild Oak Community College,administrative staff members are trained on a number of jobs including general student registration procedures,advising,counseling,computer support,and faculty assistance.Although Christy usually registers students and Sam usually advises students,they can easily switch roles and help each other out during busy times.They can also be called into a classroom to assist an instructor troubleshoot a computer issue.Unlike other College's where lines are long and students must come back several times in order to be served,at Wild Oak,you never hear someone say,"It's not my job!" This campus has successfully implemented _____________.

U.S.workers value being treated fairly.According to equity theory,if things seem unfair,they will either do their best to make them equitable either by withholding effort,increasing effort,or by rationalizing that they are undeserving of the same as others.