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Exam 9: Enterprise Systems

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Question 21

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A customer relationship management (CRM) system helps a company to plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.

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B) False

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Question 22

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In enterprise resource planning (ERP) systems, retailers as well as manufacturers use _____ to match production to consumer demand and to allocate products to stores.

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Question 23

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According to the classification of product lifecycle management (PLM) software, _____ involves the production of products that are the result of a chemical process such as soda, laundry detergent, gasoline, and pharmaceutical drugs that cannot be easily decomposed back into its basic components.

While integrated transaction processing system solutions have been developed for small and medium (SMEs), unfortunately, most of these have a high total cost of ownership and are difficult to install.

One of the primary benefits of implementing enterprise resource planning (ERP) is elimination of inefficient and outdated systems.

_____ is a set of integrated programs that manage a company's vital business operations for an entire organization, even a complex, multisite, global organization.

In a transaction processing system (TPS), a(n) _____ must track the flow of data related to all the cash flows that affect an organization.

Data collection begins with a(n) _____.

With _____, transactions are accumulated for as long as necessary to meet the needs of the users of a system.

Purchasing uses information from the _____ to place purchase orders for raw materials with qualified suppliers.

The ability to capture and analyze all customer interactions, generate appropriate responses, and gather data to create and build effective and efficient marketing campaigns is known as contact management.

Enterprise resource planning (ERP) systems work directly with manufacturing machines on the production floor.

Large organizations were the first to take on the challenge of implementing enterprise resource planning (ERP).

Which of the following statements is true of product lifecycle management (PLM) software?

As an organization's purchasing systems generate purchase orders and the items ordered are received, information is sent to the _____ system to manage the amounts owed by the organization.

Implementation of an enterprise resource planning (ERP) system provides an organization with an opportunity to also upgrade the information technology that it uses.

An enterprise system ensures that the information needed for a single business function and all levels of management within that function is isolated.

Which of these is an advantage of the hosted software model?

Accounts payable is an example of a(n) _____.

As an alternative to expensive enterprise resource planning (ERP) systems, many organizations elect to implement _____ software that enable them to see and modify the source code to customize it to meet their needs.