Question 1

A key to recognizing functional conflict is that it is often cognitive in origin.

Accepted Answer

A) True 
 B)False

Question 2

Match the following:
-Fantasy

Accepted Answer

A)  Enhancement of one's self esteem by patterning behavior after another's.
B)  Justifying one's behavior by creating bogus reasons for it.
C)  Use of daydreams to escape reality.
D)  Physically escaping a conflict.
E)  Emotional conflicts that are expressed in physical symptoms.F) A) and B)
G) C) and D)

Question 3

When negotiators let emotion rather than cognition determine their actions, it is much less likely that conflict will be resolved.

Accepted Answer

A) True 
 B)False

Question 4

Two departments in a university are engaged in a conflict because one had its budget cut. This is an example of conflict based on:

Accepted Answer

A)  jurisdictional ambiguity
B)  interdependence
C)  authority relationships
D)  common resourcesE) A) and D)
F) All of the above

Question 5

Conflict between groups can lead to increased cohesiveness within the group.

Accepted Answer

A) True 
 B)False

Question 6

In research on styles of conflict management, the _____ style was least effective.

Accepted Answer

A)  avoiding
B)  competing
C)  compromising
D)  collaboratingE) None of the above
F) A) and D)

Question 7

Long lasting and difficult conflicts between individuals usually stem from differences in:

Accepted Answer

A)  emotions
B)  values
C)  perceptions
D)  communication stylesE) B) and C)
F) A) and C)

Question 8

One of the positive sides of intrapersonal conflicts is:

Accepted Answer

A)  defining moments
B)  the resolution of dissonance
C)  the opportunity for cooperative forms of resolutions
D)  collaborative forms of resolutionE) C) and D)
F) All of the above

Question 9

The tendency for an individual to make up for a bad relationship at home by spending more time at the office is considered what type of defense mechanism?

Accepted Answer

A)  aggressive mechanism
B)  withdrawal mechanism
C)  compromise mechanism
D)  cooperative mechanismE) None of the above
F) All of the above

Question 10

Match the following:
-Compromising

Accepted Answer

A)  Deliberate decision to take no action in resolving a conflict.
B)  Concerned about another person's goals more than your own so you give in to or assist the other person.
C)  You continue to pursue your goal despite the objection of someone else and the correctness of his/her position.
D)  Both parties to a conflict move toward each other.
E)  The disputing parties recognize that it is in their best interest to work together.F) B) and D)
G) C) and E) D

Question 11

Escape from conflict by daydreaming is known as:

Accepted Answer

A)  flight
B)  fantasy
C)  conversion
D)  displacementE) A) and D)
F) B) and C) B

Question 12

Appealing to a higher authority or a neutral third party is an effective method for resolving conflicts.

Accepted Answer

A) True 
 B)False

Question 13

The key to managing conflict in a multicultural workforce is:

Accepted Answer

A)  to address the power distance issue
B)  the degree that a culture is more individualistic or collectivist
C)  to apply the appropriate resolution strategy
D)  understanding cultural differences and appreciating their valueE) B) and D)
F) A) and B)

Question 14

Match the following:
-Rationalization

Accepted Answer

A)  Enhancement of one's self esteem by patterning behavior after another's.
B)  Justifying one's behavior by creating bogus reasons for it.
C)  Use of daydreams to escape reality.
D)  Physically escaping a conflict.
E)  Emotional conflicts that are expressed in physical symptoms.F) A) and B)
G) A) and C)

Question 15

A defense mechanism in which an individual continues dysfunctional behavior that will clearly not solve a conflict is known as:

Accepted Answer

A)  negativism
B)  rationalization
C)  displacement
D)  fixationE) A) and C)
F) C) and D)

Question 16

You have a problem with your computer, so you call the company that made it. They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware. This is an example of:

Accepted Answer

A)  interdependent forms of structural conflict
B)  goal differences
C)  jurisdictional ambiguities
D)  common resourcesE) B) and C)
F) All of the above C

Question 17

Groupthink would be an occasion when a manager may want to increase conflict.

Accepted Answer

A) True 
 B)False

Question 18

Conflict involves disagreement between two or more parties because of:

Accepted Answer

A)  mutual interest
B)  incompatible goals
C)  resource dependency
D)  goal congruenceE) A) and B)
F) C) and D)

Question 19

The behavioral tendencies associated with an equal versus equal power relationship is:

Accepted Answer

A)  resistance to change
B)  lack of motivation
C)  the tendency to compete
D)  to make concessionsE) None of the above
F) All of the above

Question 20

Administrative orbiting is an effective conflict reduction technique.

Accepted Answer

A) True 
 B)False

Exam 13: Conflict and Negotiation

A key to recognizing functional conflict is that it is often cognitive in origin.

Correct AnswerverifiedShow Answer

Match the following: -Fantasy

Correct AnswerverifiedShow Answer

When negotiators let emotion rather than cognition determine their actions, it is much less likely that conflict will be resolved.

Correct AnswerverifiedShow Answer

Two departments in a university are engaged in a conflict because one had its budget cut. This is an example of conflict based on:

Correct AnswerverifiedShow Answer

Conflict between groups can lead to increased cohesiveness within the group.

Correct AnswerverifiedShow Answer

In research on styles of conflict management, the _____ style was least effective.

Correct AnswerverifiedShow Answer

Long lasting and difficult conflicts between individuals usually stem from differences in:

Correct AnswerverifiedShow Answer

One of the positive sides of intrapersonal conflicts is:

Correct AnswerverifiedShow Answer

The tendency for an individual to make up for a bad relationship at home by spending more time at the office is considered what type of defense mechanism?

Correct AnswerverifiedShow Answer

Match the following: -Compromising

Correct AnswerverifiedD

Escape from conflict by daydreaming is known as:

Correct AnswerverifiedB

Appealing to a higher authority or a neutral third party is an effective method for resolving conflicts.

Correct AnswerverifiedShow Answer

The key to managing conflict in a multicultural workforce is:

Correct AnswerverifiedShow Answer

Match the following: -Rationalization

Correct AnswerverifiedShow Answer

A defense mechanism in which an individual continues dysfunctional behavior that will clearly not solve a conflict is known as:

Correct AnswerverifiedShow Answer

You have a problem with your computer, so you call the company that made it. They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware. This is an example of:

Correct AnswerverifiedC

Groupthink would be an occasion when a manager may want to increase conflict.

Correct AnswerverifiedShow Answer

Conflict involves disagreement between two or more parties because of:

Correct AnswerverifiedShow Answer

The behavioral tendencies associated with an equal versus equal power relationship is:

Correct AnswerverifiedShow Answer

Administrative orbiting is an effective conflict reduction technique.

Correct AnswerverifiedShow Answer

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D

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B

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C

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