Question 1

What role does understanding the interests of others play in the establishment of credibility? Give a specific example.

Accepted Answer

Your colleagues,clients,and customers wi...

Question 2

Why is it important to cultivate high-trust relationships in the workplace?

Accepted Answer

High-trust relationships and the credibi...

Question 3

The FAIR test is a way to predict how employees will react to a new policy.

Accepted Answer

A) True 
 B)False

Question 4

During performance evaluations,Jana is consistently praised for her ability to see how corporate decisions will affect stakeholders.What does this characteristic of Jana's demonstrate?

Accepted Answer

A)   accountability
B)   competence
C)   expertise
D)   transparency
E)   honestyF) A) and E)
G) B) and D)

Question 5

Discuss the role of competence in establishing credibility.Explain how competence affects the perceptions of others.

Accepted Answer

Competence refers to the knowledge and skills needed to accomplish business tasks,approach business problems,and get a job done.You demonstrate competence by taking an active role in your business and by getting results.How you communicate your plan of action and the results of those actions will determine how others perceive your competence.People have to believe that you have the necessary knowledge and skills to accomplish a goal before they can trust you to do it.

Question 6

In what way does caring help establish credibility in the business world?

Accepted Answer

A)   It helps people understand serious business problems.
B)   It encourages people to work as individuals instead of as teams.
C)   It promotes closed communication structures.
D)   It encourages people to demonstrate accountability.
E)   It makes individuals less transparent.F) A) and E)
G) A) and D)

Question 7

What does the "I" in the FAIR test of ethical business communication stand for?

Accepted Answer

A)   Intent of communicator
B)   Interest of audience
C)   Impacts on stakeholders
D)   Insight into motives
E)   Illustration of credibilityF) B) and E)
G) B) and C)

Question 8

Which of the following is true of character?

Accepted Answer

A)   It is central in establishing trust.
B)   It is innate and cannot be cultivated.
C)   Its importance has decreased in the post-trust era.
D)   It is seldom important in long-term,collaborative relationships.
E)   It increases when the level of transparency decreases.F) B) and E)
G) A) and E)

Question 9

Simpler communications and decreased miscommunications are associated with

Accepted Answer

A)   high-trust relationships.
B)   small team size.
C)   strong speaking skills.
D)   well-paid employees.
E)   highly engaged stakeholders.F) None of the above
G) B) and C)

Question 10

Why is it important for a company to have a business ethics policy?

Accepted Answer

Business ethics polices are important be...

Question 11

It is the duty of government employees to act visibly,predictably,and understandably when dealing with the public.

Accepted Answer

A) True 
 B)False

Question 12

Effective communicators gain trust by connecting with others.

Accepted Answer

A) True 
 B)False

Question 13

Javier is an editorial manager at a publishing company.He wants to give one of his supervisors an "Employee of the Year" award.Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

Accepted Answer

A)   Jon,who sets short- and long-term deadlines for every project and meets them promptly
B)   Ayesha,who always takes on extra work to help the department meet its deadlines
C)   Paul,who is the best copy editor and proofreader in the department
D)   Jenny,who helps her employees develop the skills that will allow them to advance
E)   Trung,who communicates openly whenever he has doubts or questionsF) A) and B)
G) A) and C)

Question 14

Which of the following is characteristic of people in high-trust relationships?

Accepted Answer

A)   a willingness to cooperate
B)   high resistance to new ideas
C)   complicated and formalized communication styles
D)   a tendency to assume the worst of other people
E)   a strong disinclination to help other peopleF) A) and D)
G) A) and C)

Question 15

Which phrase explains what the post-trust era is?

Accepted Answer

A)   a period in which the government no longer allows monopolies or trusts to form
B)   a period characterized by the formation of trusts to manage the wealth of businesses
C)   a period in which people put more of their trust in big business than in big government
D)   a period in which the government allows financial trusts to try to make the economy safer
E)   a period in which people have lost the trust they once had in the business communityF) None of the above
G) All of the above E

Question 16

Which of the following behaviors indicates engagement by employees?

Accepted Answer

A)   viewing coworkers' motives with suspicion
B)   feeling resistant to new ways of doing things
C)   sharing news in the most positive way possible
D)   keeping one's motives to oneself
E)   putting in extra time to meet the company's goalsF) A) and B)
G) A) and C)

Question 17

What does the "F" in the FAIR test of ethical business communication stand for?

Accepted Answer

A)   Fresh
B)   Facts
C)   First
D)   Forthright
E)   FittingF) A) and B)
G) All of the above

Question 18

A study showed that the public speaking ability of business leaders is a key influence on employee engagement.

Accepted Answer

A) True 
 B)False  False

Question 19

What are business ethics? Use details from the text to explain.

Accepted Answer

Business ethics are the commonly accepte...

Question 20

Roland and Quan are both on the staff of a car dealership.Roland is always asking colleagues to cover his shifts,but he never returns the favor.Quan often covers shifts for colleagues even though he rarely takes time off himself.Which statement best describes the difference between Roland and Quan?

Accepted Answer

A)   Quan adheres to the company ethics policy,and Roland does not.
B)   Quan relies on corporate values,and Roland relies on personal values.
C)   Quan is an effective communicator,and Roland is not.
D)   Quan is a giver,and Roland is a taker.
E)   Quan trusts his colleagues,and Roland does not.F) A) and B)
G) C) and D)

Exam 1: Establishing Credibility

What role does understanding the interests of others play in the establishment of credibility? Give a specific example.

Correct Answer
verified
Your colleagues,clients,and customers wi...
View Answer

Why is it important to cultivate high-trust relationships in the workplace?

Correct Answer
verified
High-trust relationships and the credibi...
View Answer

The FAIR test is a way to predict how employees will react to a new policy.

Correct Answer
verified

During performance evaluations,Jana is consistently praised for her ability to see how corporate decisions will affect stakeholders.What does this characteristic of Jana's demonstrate?

Correct Answer
verified

Discuss the role of competence in establishing credibility.Explain how competence affects the perceptions of others.

In what way does caring help establish credibility in the business world?

Correct Answer
verified

What does the "I" in the FAIR test of ethical business communication stand for?

Correct Answer
verified

Which of the following is true of character?

Correct Answer
verified

Simpler communications and decreased miscommunications are associated with

Correct Answer
verified

Why is it important for a company to have a business ethics policy?

Correct Answer
verified
Business ethics polices are important be...
View Answer

It is the duty of government employees to act visibly,predictably,and understandably when dealing with the public.

Correct Answer
verified

Effective communicators gain trust by connecting with others.

Correct Answer
verified

Javier is an editorial manager at a publishing company.He wants to give one of his supervisors an "Employee of the Year" award.Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

Correct Answer
verified

Which of the following is characteristic of people in high-trust relationships?

Correct Answer
verified

Which phrase explains what the post-trust era is?

Correct Answer
verified
E

Which of the following behaviors indicates engagement by employees?

Correct Answer
verified

What does the "F" in the FAIR test of ethical business communication stand for?

Correct Answer
verified

A study showed that the public speaking ability of business leaders is a key influence on employee engagement.

Correct Answer
verified
False

What are business ethics? Use details from the text to explain.

Correct Answer
verified
Business ethics are the commonly accepte...
View Answer

Roland and Quan are both on the staff of a car dealership.Roland is always asking colleagues to cover his shifts,but he never returns the favor.Quan often covers shifts for colleagues even though he rarely takes time off himself.Which statement best describes the difference between Roland and Quan?

Correct Answer
verified

Exam 1: Establishing Credibility

What role does understanding the interests of others play in the establishment of credibility? Give a specific example.

Correct AnswerverifiedYour colleagues,clients,and customers wi...View AnswerShow Answer

Why is it important to cultivate high-trust relationships in the workplace?

Correct AnswerverifiedHigh-trust relationships and the credibi...View AnswerShow Answer

The FAIR test is a way to predict how employees will react to a new policy.

Correct AnswerverifiedShow Answer

During performance evaluations,Jana is consistently praised for her ability to see how corporate decisions will affect stakeholders.What does this characteristic of Jana's demonstrate?

Correct AnswerverifiedShow Answer

Discuss the role of competence in establishing credibility.Explain how competence affects the perceptions of others.

In what way does caring help establish credibility in the business world?

Correct AnswerverifiedShow Answer

What does the "I" in the FAIR test of ethical business communication stand for?

Correct AnswerverifiedShow Answer

Which of the following is true of character?

Correct AnswerverifiedShow Answer

Simpler communications and decreased miscommunications are associated with

Correct AnswerverifiedShow Answer

Why is it important for a company to have a business ethics policy?

Correct AnswerverifiedBusiness ethics polices are important be...View AnswerShow Answer

It is the duty of government employees to act visibly,predictably,and understandably when dealing with the public.

Correct AnswerverifiedShow Answer

Effective communicators gain trust by connecting with others.

Correct AnswerverifiedShow Answer

Javier is an editorial manager at a publishing company.He wants to give one of his supervisors an "Employee of the Year" award.Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

Correct AnswerverifiedShow Answer

Which of the following is characteristic of people in high-trust relationships?

Correct AnswerverifiedShow Answer

Which phrase explains what the post-trust era is?

Correct AnswerverifiedE

Which of the following behaviors indicates engagement by employees?

Correct AnswerverifiedShow Answer

What does the "F" in the FAIR test of ethical business communication stand for?

Correct AnswerverifiedShow Answer

A study showed that the public speaking ability of business leaders is a key influence on employee engagement.

Correct AnswerverifiedFalse

What are business ethics? Use details from the text to explain.

Correct AnswerverifiedBusiness ethics are the commonly accepte...View AnswerShow Answer

Roland and Quan are both on the staff of a car dealership.Roland is always asking colleagues to cover his shifts,but he never returns the favor.Quan often covers shifts for colleagues even though he rarely takes time off himself.Which statement best describes the difference between Roland and Quan?

Correct AnswerverifiedShow Answer

Correct Answer
verified
Your colleagues,clients,and customers wi...
View Answer

Correct Answer
verified
High-trust relationships and the credibi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Business ethics polices are important be...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
E

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified
Business ethics are the commonly accepte...
View Answer

Correct Answer
verified