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An organization is responsible to many different entities.In order to meet the demands of these groups,organizations must participate in stakeholder management.Stakeholder management means that


A) interests of the shareholders are not the only interests that matter.
B) stakeholders are second in importance to the shareholders.
C) stakeholders and managers inevitably work at cross-purposes.
D) all stakeholders receive financial rewards.

E) C) and D)
F) A) and B)

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Objectives in organizations should be clear,stated,and known by employees throughout the organization.

A) True
B) False

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The strategic management process includes strategy analysis,strategy formulation,and strategy implementation.Discuss each of these steps.

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The strategic management process is a se...

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Examples of _____ include "To be the happiest place on earth" (Disney) ,and "Restoring patients to full life" (Medtronics) .


A) vision statements
B) mission statements
C) strategic objectives
D) operational objectives

E) A) and C)
F) All of the above

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In order to increase their competitiveness,organizations must continually analyze their strategy and their competitive environments.Strategy analysis includes


A) assessing intellectual capital as well as analyzing the internal and external environment.
B) formulating Internet and international-level strategy.
C) strategic leadership and fostering entrepreneurship.
D) strategy implementation and strategic controls.

E) A) and C)
F) None of the above

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Firms must be aware of goals other than short-term profit maximization.One area of concern should be social responsibility which is


A) the expectation that business will strive to improve the overall welfare of society.
B) the idea that organizations are solely responsible to local citizens.
C) the fact that court costs could impact the financial bottom line.
D) the idea that businesses are responsible to maintain a healthy social climate for their employees.

E) B) and D)
F) C) and D)

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Managers should do more than just focus on short-term financial performance.One concept that helps managers do this is stakeholder symbiosis.This means that


A) stakeholders are dependent on each other for their success.
B) stakeholders look out for their individual interests.
C) one can only gain at the expense of someone else.
D) all stakeholders want to maximize shareholder returns.

E) B) and D)
F) A) and B)

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Peter Senge,of MIT recognized three types of leaders._____ are individuals that,although having little positional power and formal authority,generate their power through the conviction and clarity of their ideas.


A) Local line leaders
B) Executive leaders
C) Internal networkers
D) Shop floor leaders

E) B) and D)
F) None of the above

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Fortune Brands states they will "cut corporate costs by $30 million a year." This is an example of a


A) nonfinancial strategic objective.
B) financial strategic objective.
C) vision statement.
D) mission statement.

E) B) and C)
F) A) and D)

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Organizational vision statements are the beginning point for the hierarchy of goals throughout the organization.An organization's vision statement should be massively inspiring,overarching,and long-term.

A) True
B) False

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Strategic management should only include short-term objectives.Long-term objectives are covered in the organization's vision statement.

A) True
B) False

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The strategic management process should be addressed only by top-level executives.Mid-level and low-level employees are best equipped to implement the organization's strategies.

A) True
B) False

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Although vision statements vary from organization to organization,vision statements are intended to motivate and inspire employees to work toward a general goal.

A) True
B) False

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Leadership is a necessary (but not sufficient) condition for organizational success.Leaders should emerge at which level(s) of an organization?


A) Only at the top
B) In the middle
C) Throughout the organization
D) Only during times of change

E) B) and C)
F) None of the above

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A mission statement encompasses both the purpose of the company as well as the basis of competition and competitive advantage.

A) True
B) False

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Strategic objectives should be measurable,specific,appropriate,and realistic,but not constrained by time deadlines.

A) True
B) False

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In terms of strategy analysis,the textbook describes Roth,CEO of Nortel,as having


A) set low targets.
B) ignored the experiences of competitors and set unrealistically high growth targets.
C) focused on the economic landscape.
D) all of these are correct

E) A) and C)
F) B) and C)

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In contrast to an organization's vision,its mission should


A) be shorter in length.
B) encompass both the purpose of the company as well as the basis of competition.
C) encompass all the major rules and regulations of the corporate work force.
D) be less detailed.

E) All of the above
F) B) and C)

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Strategic management includes strategy analysis,strategy formulation,and strategy implementation.

A) True
B) False

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As our world increases in complexity,the global environment is increasingly competitive and challenging.The key to effective globalization is


A) managing the flow of goods.
B) more people speaking more languages.
C) managing the flow of capital, people, and information.
D) governmental regulations.

E) B) and D)
F) A) and D)

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