Question 1

When nothing in particular is going on, most individuals experience a mildly negative mood.

Accepted Answer

A) True 
 B)False

Question 2

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. Which of the following is most likely to be the best way for Ismael to spend his lunch hour?

Accepted Answer

A)   He should prepare his sales pitch data and graphics on the computer.
B)   He should practice his sales pitch orally with a co-worker.
C)   He should go through the past sales orders placed by this client in order to better understand her requirements.
D)   He should rest and relax before the presentation.
E)   He should ask his boss to help him prepare the presentation.F) B) and D)
G) C) and D)

Question 3

________ are the emotions that an individual is actually experiencing, despite what they might display.

Accepted Answer

A)   Felt emotions
B)   Displayed emotions
C)   Conditional emotions
D)   Surface emotions
E)   Disseminative emotionsF) B) and C)
G) None of the above

Question 4

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

Accepted Answer

A)   use humor
B)   give employees tokens of appreciation for work they do well
C)   hire positive employees
D)   be in a good mood herself
E)   arrange for employees to see funny videos at workF) A) and B)
G) A) and C)

Question 5

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements is true regarding emotional intelligence (EI) ?

Accepted Answer

A)   Evidence suggests that a person's performance on the job is independent of her EI.
B)   Evidence suggests that EI is not genetically influenced.
C)   EI is related to a person's ability to detect emotions in others.
D)   EI can be measured easily.
E)   EI is a simple, straightforward concept.F) A) and E)
G) A) and D)

Question 7

Which of the following statements is true regarding negotiation?

Accepted Answer

A)   A lack of emotion improves performance during negotiation.
B)   Feeling bad about your performance in a negotiation is likely to improve future performance.
C)   Displaying negative emotions, such as anger, is ineffective.
D)   Feeling bad about your performance appears to improve future negotiations.
E)   A negative emotional state enhances performance.F) C) and E)
G) A) and B)

Question 8

Which of the following statements is true regarding deep acting?

Accepted Answer

A)   Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B)   A worker who smiles at a customer even when he doesn't feel like it is deep acting.
C)   Deep acting deals with displayed emotions as opposed to surface acting.
D)   A health care provider trying to genuinely feel more empathy for her patients is deep acting.
E)   Research shows surface acting is less stressful to employees than deep acting.F) B) and E)
G) A) and E)

Question 9

Which of the following statements is true regarding moods?

Accepted Answer

A)   Moods are more intense feelings than emotions.
B)   Moods don't last longer than emotions.
C)   Moods are more action oriented in nature, as compared to emotions.
D)   Moods are less cognitive in nature than emotions.
E)   Moods are generally not indicated by distinct facial expressions.F) A) and B)
G) A) and D)

Question 10

Explain the differences between the following terms: affect, emotions, and moods.

Accepted Answer

Affect is a generic term that covers a b...

Question 11

Relaxation is a pure marker of high positive affect.

Accepted Answer

A) True 
 B)False

Question 12

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

Accepted Answer

A)   cognitive dissonance
B)   positivity offset
C)   emotional dissonance
D)   emotional labor
E)   personalityF) D) and E)
G) A) and E)

Question 13

Emotional intelligence can be measured easily with the help of standard tests.

Accepted Answer

A) True 
 B)False

Question 14

Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger?

Accepted Answer

A)   an affect
B)   a thought
C)   a mood
D)   an emotion
E)   a mental processF) B) and E)
G) A) and E)

Question 15

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

Accepted Answer

A)   emotional dissonance
B)   negative affect
C)   emotional intelligence
D)   positive affect
E)   affect intensityF) B) and E)
G) None of the above

Question 16

Research indicates that as we grow older we experience more negative emotions.

Accepted Answer

A) True 
 B)False

Question 17

Affect intensity is the individual differences in the strength with which people experience emotions.

Accepted Answer

A) True 
 B)False

Question 18

Elvira wants to hire three new customer service representatives. She is considering using a measure of EI to help select her new employees. Explain what EI is and how it could be useful for Elvira for the jobs that she's hiring for, and the reasons why she should not depend entirely on the EI measures for her selection.

Accepted Answer

Emotional intelligence (EI) is a person'...

Question 19

________ is a pure marker of low positive affect.

Accepted Answer

A)   Stress
B)   Relaxation
C)   Boredom
D)   Tranquility
E)   AnxietyF) A) and D)
G) A) and C)

Question 20

________ is a pure marker of high positive affect.

Accepted Answer

A)   Excited
B)   Serene
C)   Nervous
D)   Relaxed
E)   BoredF) B) and E)
G) A) and C)

Exam 4: Emotions and Moods

Correct Answer
verified

________ is a pure marker of low positive affect.

Correct Answer
verified

Which of the following statements is true regarding moods?

Correct Answer
verified

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

Correct Answer
verified

________ is a pure marker of high positive affect.

Correct Answer
verified

Research indicates that as we grow older we experience more negative emotions.

Correct Answer
verified

Which of the following statements is true regarding deep acting?

Correct Answer
verified

Emotional intelligence can be measured easily with the help of standard tests.

Correct Answer
verified

Which of the following statements is true regarding emotional intelligence (EI) ?

Correct Answer
verified

When nothing in particular is going on, most individuals experience a mildly negative mood.

Correct Answer
verified

Explain the differences between the following terms: affect, emotions, and moods.

Correct Answer
verified
Affect is a generic term that covers a b...
View Answer

________ are the emotions that an individual is actually experiencing, despite what they might display.

Correct Answer
verified

Correct Answer
verified

Relaxation is a pure marker of high positive affect.

Correct Answer
verified

Affect intensity is the individual differences in the strength with which people experience emotions.

Correct Answer
verified

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

Correct Answer
verified

Correct Answer
verified
Emotional intelligence (EI) is a person'...
View Answer

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

Correct Answer
verified

Which of the following statements is true regarding negotiation?

Correct Answer
verified

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Correct Answer
verified

Exam 4: Emotions and Moods

Correct AnswerverifiedShow Answer

________ is a pure marker of low positive affect.

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding moods?

Correct AnswerverifiedShow Answer

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

Correct AnswerverifiedShow Answer

________ is a pure marker of high positive affect.

Correct AnswerverifiedShow Answer

Research indicates that as we grow older we experience more negative emotions.

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding deep acting?

Correct AnswerverifiedShow Answer

Emotional intelligence can be measured easily with the help of standard tests.

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding emotional intelligence (EI) ?

Correct AnswerverifiedShow Answer

When nothing in particular is going on, most individuals experience a mildly negative mood.

Correct AnswerverifiedShow Answer

Explain the differences between the following terms: affect, emotions, and moods.

Correct AnswerverifiedAffect is a generic term that covers a b...View AnswerShow Answer

________ are the emotions that an individual is actually experiencing, despite what they might display.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Relaxation is a pure marker of high positive affect.

Correct AnswerverifiedShow Answer

Affect intensity is the individual differences in the strength with which people experience emotions.

Correct AnswerverifiedShow Answer

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedEmotional intelligence (EI) is a person'...View AnswerShow Answer

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding negotiation?

Correct AnswerverifiedShow Answer

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
Affect is a generic term that covers a b...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Emotional intelligence (EI) is a person'...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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