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Which of the following would qualify as a compressed workweek?


A) Employees are required to be at work from 10:00 a.m.to 3:00 p.m.and can choose additional hours before or after this period.
B) Two part-time employees work in different shifts and share the tasks of a specific job.
C) Employees work in the office two days a week and work from home the other three days.
D) Employees can choose to work away from a centrally located work area.
E) Employees work 10 hours a day so that they work fewer days per week.

F) B) and D)
G) B) and E)

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Applying industrial engineering to a job essentially increases its complexity.

A) True
B) False

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A telework arrangement is easiest to implement for manufacturing workers.

A) True
B) False

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The manager of a local grocery store introduces a short conveyor belt that allows customers to place items on it prior to checking out.This saves the cashier from the physical strain of bending forward and reaching into the carts to retrieve the items.This change is an example of the _____ approach to job design.


A) telecommuting
B) job enrichment
C) ergonomic
D) flextime
E) job sharing

F) A) and D)
G) B) and E)

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Brianna and Natalie are planning an e-commerce company for business travelers.They want to be sure that all the employees have a wide scope of decision-making authority.Which kind of organizational structure is most appropriate for this kind of work?


A) divisions focused on customer groups
B) a highly centralized structure
C) highly specialized departments
D) employees grouped according to function
E) authority concentrated in a few people at the top

F) None of the above
G) A) and B)

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Job extension refers to empowering workers by adding more decision-making authority to their jobs.

A) True
B) False

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Name the model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating.


A) the Cognitive Dissonance Model
B) the Situational Leadership Model
C) the Job Characteristics Model
D) the Fleishman Job Analysis Model
E) the Motivation-Hygiene Model

F) C) and D)
G) A) and B)

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The industrial engineering approach is most likely to emphasize _____.


A) defining work arrangements and reporting requirements
B) streamlining jobs to make them simpler and more efficient
C) designing jobs in such a way that they require minimal specialization
D) exploring new and diverse ways of doing the same job
E) creating complex and challenging jobs that require innovative employees

F) All of the above
G) A) and C)

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Jobs that involve teamwork or broad responsibility tend to require a structure based on functions.

A) True
B) False

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Discuss how employers use industrial engineering to design jobs with a view of maximizing efficiency.

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Classical industrial engineering looks f...

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Information from observers should be used as a supplement to information from incumbents.Identify the statement that is most likely to support this argument.


A) Incumbents are a logical source of information;however,they may not be able to provide precise information.
B) Incumbents provide accurate estimates of the importance of job duties,whereas supervisors provide accurate information about the time spent on safety-related risk factors.
C) Incumbents provide accurate information,but they may have an incentive to exaggerate what they do to appear more valuable to the organization.
D) Depending on external job analysts to supplement incumbents' information could be risky due to the relative inexperience of the analysts involved.
E) Information provided by observers who look for a match between what incumbents are doing and what they are supposed to do may be unreliable.

F) A) and E)
G) B) and C)

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How does the use of competencies in job analysis support business success?

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When human resource management is active...

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One method to simplify a job's mental demands is to limit the amount of memorization required for the job.

A) True
B) False

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In terms of the Job Characteristics Model,feedback refers to the extent to which _____.


A) a job requires a variety of skills to carry out the tasks involved in the job and its duties
B) employees are given the authority to make decisions
C) performance appraisals are perceived as transparent and fair by employees
D) a job requires a variety of skills to carry out the tasks involved
E) a person receives clear information about performance effectiveness from the work itself

F) A) and D)
G) A) and E)

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Compare and contrast tasks,duties,and responsibilities (TDRs)and knowledge,skills,abilities,and other characteristics (KSOAs)as they relate to different processes of job analysis.

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A job description is a list of the tasks...

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Penta Toy Corp.is a firm that manufactures toys.Very often,employees of the firm are on leave,citing physical strain as the cause.An expert hired by the company investigates the situation and recommends investing in an ergonomics study of the work environment.In this scenario,the expert is recommending


A) a study of the interface between individuals' physiology and the characteristics of the physical work environment.
B) a study of jobs to find the simplest way to structure work in order to maximize efficiency.
C) a study of the tasks,duties,and responsibilities of employees in a new job.
D) a study of the knowledge,skills,and abilities necessary to perform a job.
E) a study of the relationship between intrinsic rewards and employee motivation in the context of human resource management.

F) A) and C)
G) B) and C)

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Employees in a company's accounting department work 10 hours a day for 4 days a week,while employees in the other departments work 8 hours a day for 5 days a week.The flexible work schedule option affecting the accounting department is known as _____.


A) a zero-hour contract
B) a compressed workweek
C) a flexible workweek
D) retroactive overtime
E) telework

F) A) and B)
G) A) and C)

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Describe some ways in which organizations can simplify the mental demands of a job.

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There are several ways to simplify a job...

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A list of the tasks,duties,and responsibilities that a job entails is called a _____.


A) job evaluation
B) job description
C) utilization analysis
D) conjoint analysis
E) job standardization

F) B) and D)
G) C) and D)

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Which of the following HR activities is similar to analyzing a job that does not yet exist?


A) human resource planning
B) performance appraisal
C) job evaluation
D) work redesign
E) selection

F) B) and E)
G) A) and E)

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