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You graduated from University two years ago and began working at Dingo Electronics.You have received good performance evaluations and a raise.You just found out that a recent college graduate with no experience has been hired for a similar position in another company at a higher salary than you are now making. According to equity theory,you can be predicted to:


A) call in sick
B) acknowledge that the new hire is worth more
C) not work so hard
D) all of the above

E) B) and C)
F) C) and D)

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What is reinforcement theory?

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Reinforcement theorists see behaviour as...

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The degree to which a job requires completion of a whole and identifiable piece of work is termed task significance.

A) True
B) False

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Define motivation,clearly explaining the three components of motivation.

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Motivation can be defined as the process...

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Reinforcement theory views behaviour as:


A) environmentally caused
B) a function of one's power need
C) the inner state of the individual
D) a cognitive process

E) A) and B)
F) A) and C)

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According to goal-setting theory,a generalised goal will produce a higher level of output than a specific goal.

A) True
B) False

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You are a new employee with Acme,Inc.Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you become proficient at it.He compliments your history of accepting responsibility and suggests that you are to feel free to offer constructive criticism about the way that your job is structured. Your supervisor would be expected to assume each of the following except:


A) Employees view work as natural.
B) The ability to make innovative decisions is not necessarily the sole province of managers.
C) The average person will seek responsibility.
D) Employees inherently dislike work.

E) B) and C)
F) A) and B)

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Which one of the following would be considered a motivator in the two-factor theory?


A) recognition
B) supervision
C) working conditions
D) salary

E) All of the above
F) None of the above

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Which one of the following would Herzberg classify as a hygiene factor?


A) achievement
B) company policy
C) responsibility
D) growth

E) A) and B)
F) A) and C)

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'Job enrichment' is the process of increasing the volume and types worker job tasks.

A) True
B) False

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Job rotation decreases skill variety.

A) True
B) False

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A Theory X manager would assume that employees:


A) like work
B) exercise self-direction
C) must be coerced to perform.
D) seek responsibility

E) A) and D)
F) None of the above

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The process of initially setting pay levels can be complex and entails balancing an organisation's:


A) internal equity
B) external equity
C) both A and B
D) none of the above

E) None of the above
F) C) and D)

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Contemporary organisations are looking beyond 'one-benefit-plan-fits-all' programs because:


A) 10% of employees require very flexible benefits arrangements.
B) 33% of employees are part of two-income families with no children.
C) 25% of employees are unmarried.
D) all of the above.

E) A) and D)
F) All of the above

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B

Long-term incentives make up a large part of senior executive remuneration packages.

A) True
B) False

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Overall,the greatest value of representative participation is:


A) increased satisfaction
B) symbolic
C) increased motivation
D) all of the above

E) C) and D)
F) None of the above

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Hygiene factors generally lead to job satisfaction when present in a job.

A) True
B) False

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Job rotation is advantageous because it increases productivity in every work situation.

A) True
B) False

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False

Doug is an IT support officer in his organisation.The majority of the time,he receives calls relating to network access problems,login problems and other small issues related to computer usage.Doug sees himself as a motivated individual.He tries very hard to do his job well. If Doug channels his efforts to making a list of all the potential problems that can come up so he can respond to people's IT queries more efficiently,it would exemplify:


A) intensity
B) direction
C) persistence
D) all of the above

E) B) and C)
F) B) and D)

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Which of the following is not an example of an alternate work arrangement?


A) flexitime
B) telecommuting
C) job sharing
D) job enrichment

E) A) and B)
F) C) and D)

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D

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